People, Kuoni India’s most valuable asset.
Kuoni India has unwavering faith in the talent and growth potential of its team members. This is why; it has defined its Employee Value Proposition as 'Fellowship of Winners', where the culture within the organization is inspiring, motivating and one where people are treated with dignity and respect. Kuoni India firmly believes that its workplace is a living university, where people develop their abilities to the optimum by learning, teaching and striving to perfect the art and science of travel.
A reflection of this belief is seen at Kuoni India in the various systems and processes structured as ‘Building Blocks’. Therefore, there are programmes which substantially benefit everyone, from the new entrant in the organization to the key managers.
For its senior executives, Kuoni India has designed a Management Development Programme (MDP) on the lines of a MBA program which is customized to meet their specific needs. The MDP aims at exposing managers to a broad spectrum of pragmatic managerial tools; while they interact and learn from practicing managers, management professors from premier institutions as well as managers from other Kuoni India divisions.
Since training is a critical aspect in employee development, Kuoni India, focusses on training as an internal process of knowledge sharing. Through Train-the-Trainers programmes, senior managers are trained, who in turn, train their team members on various topics such as product, process, customer handling etc.
Kuoni India has also initiated Potential Development Centres, where talent is identified, competence at all levels is monitored and each participant receives an unbiased developmental feedback based on the expected standards. This feedback is then jointly developed into an action plan for the individual. A similar concept, called Corporate Development Centres, is present for the senior management level.
Even the best training might not yield the desired results, in the absence of a system of recognition. Understanding this completely, Kuoni has started the Kuoni Fellowship Awards to laud the achievements of its employees. Not only has this strengthened the bond with the employees, it has also resulted in people pushing their limits further.
Where sincere efforts are made to cultivate and recognise people’s skills, care is also taken to understand their perspective. Every year, the Gallup EM-Power Survey is conducted, which measures work satisfaction levels amongst all Kuoni India employees.
At Kuoni India, the Performance Management System is transparent and fair. Kuoni India has developed a novel way to let its employees avail of this system online through the Human Resource Information System. With this interactive system, Kuoni India employees can stay abreast with the latest developments in the company, apply for leave, settle claims and get reimbursements.
The company's commitment and various initiatives to build a 'Fellowship of Winners', has been successful and today , most Business Unit Heads at Kuoni India are young, homegrown, talented individuals holding positions of great responsibility.
If interested in a career with Kuoni India, apply here